Is it really all about the users?
I have been really disappointed with the whole sales process for the iPhone 3G. While Apple’s design and advance technologies are impressive, it is fairly disappointing that they still don’t understand it is about the costumer. We’re in the era of the prosumers, crowdsourcing. The whole iMonopoly or is a practice that (help me out here those who understand economy) might not work in the future. People want freedom, they are paying for a product, they want to use it the way they want to. Why impose a limit of 1 device per user at all costs? They had plenty of time to get the amount of iPhones out there in the market, but they prefer to control the market (even knowing that their costumers will pay for it anyway).
When you call AT&T stores, the automated message says you should “get iReady before going to the stores due to high demand”… well, maybe Apple and AT&T should have gotten their iAct together before starting sales, iTested the servers, and given better iCostumer treatment. Instead of trying to turn everyone into iSuckers by asking them wait for ours to them find out they don’t have enough devices or that they can’t iActivate the phone. And what a tasteless pun: “iReady”… ha ha…
Why not offer the same activation options as AT&T? My wife and I have a discount on our plan which can only be maintained if we buy the iPhone at the AT&T store. To get it activated at the Apple Store we’d have to deactivate the discount to then, call AT&T to reactivate the discount on our plan.
Anyways, Apple needs to stop having this attitude of iCanDoWhatever because they will still buy my products… it is all about the customers and I have encountered quite a few people that are upset with Apples policies and services lately… the whole MacBook Intel systems haven’t really been the “greatest” thin on Earth… anyway…
“i” am starting not to like Apple as much… already iHated iPhoto, for instance… now it’s worse…
